Effective Date: 21 July 2026
At B-Informed, we aim to provide high-quality conferences, training courses and educational events. This Refund Policy explains when refunds are available for purchases made through our website.
If you have any questions regarding this policy, please contact us before making a purchase.
Contact Information
B Informed
Kemp House
152-160 City Road
London
EC1V 2NX
Email: [email protected]
Event & Conference Tickets
All purchases for conferences, seminars and in-person events are subject to the following cancellation terms.
More than 30 days before the event
You may cancel your booking and receive a full refund of the ticket price.
Between 14 and 30 days before the event
You may cancel your booking and receive a 50% refund of the ticket price.
Less than 14 days before the event
Unfortunately, refunds cannot be issued as we will have committed to venue, catering and event costs.
However, you may request that your ticket be transferred to another attendee at no additional charge by contacting us before the event.
Training Courses
For instructor-led training courses (whether delivered in person or online):
- More than 14 days before the course begins – Full refund.
- Between 7 and 14 days before the course begins – 50% refund.
- Less than 7 days before the course begins – No refund.
Where possible, we may allow you to transfer your booking to a future course or substitute another attendee. Requests are considered at our discretion.
Online & Virtual Events
If we offer live virtual events or webinars in the future, the same cancellation periods as our in-person events will apply unless otherwise stated on the event booking page.
On-Demand Digital Content
If we offer recorded courses, downloadable materials or other digital products in the future, refunds will generally not be available once access has been granted or the content has been downloaded, except where required by UK consumer law.
If We Cancel or Reschedule an Event
If B Informed cancels an event, course or conference, you will be offered the choice of:
- A full refund; or
- A transfer to the rescheduled event or another suitable event (where available).
If an event is rescheduled and you are unable to attend the new date, you may request a full refund.
B Informed cannot reimburse travel, accommodation or any other third-party expenses unless required by law.
Exceptional Circumstances
We understand that unexpected situations can arise.
Refund requests outside this policy may be considered at our discretion in exceptional circumstances, although we cannot guarantee approval.
Payment Refunds
Approved refunds will be processed using the original payment method.
Payments made through:
- WooPayments
- Stripe
- PayPal
will be refunded back to the original payment card or PayPal account where possible.
Refunds are normally processed within 5-10 business days, although your bank or payment provider may take additional time to credit your account.
Chargebacks
If you experience a problem with your booking, please contact us before raising a payment dispute or chargeback. We will always aim to resolve issues promptly and fairly.
Unauthorised or fraudulent chargebacks may result in your booking being cancelled while the matter is investigated.
Consumer Rights
Nothing in this Refund Policy affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and other applicable laws.
Contact Us
If you have any questions about this Refund Policy or wish to request a cancellation or refund, please contact us:
Email: [email protected]
Postal Address:
B Informed
Kemp House
152-160 City Road
London
EC1V 2NX
